How to ensure that your valuable customers stay loyal to your business and keep buying. With the average cost of new customer acquisition on the rise, this is the most cost-effective way to grow your business.
Yet we know that it is easier than ever for customers to ‘switch’. Even longstanding customers will transfer their loyalties if they think they can get a better deal or experience elsewhere. So what can you do to prevent this?
Here are 5 practical steps to boost customer retention and generate opportunities for growth within your business.